Whispers from Heaven Booking Terms & Conditions

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Deposit

  1. To secure your in person appointment with Lauren, you will be required to pay a 50% deposit. If the deposit is not received, your booking will NOT be confirmed or scheduled.

  2. 50% deposits are required for all Psychic Medium sessions and Crystal Therapy sessions.

  3. Your 50% deposit is non-refundable.

  4. You are allocated one (1) opportunity to reschedule your appointment. Your 50% deposit will be transferred to your rescheduled appointment time.

  5. The following sessions are exempt from a 50% deposit as they require full payment before your session booking can proceed:

  • Email Session (5 & 7 questions)

  • Trance Mediumship Session

  • Manifesting Your Desires Meditation

  • Skype Sessions (30 minutes, 45 minutes, 60 minutes)

  • Phone Sessions (30 minutes, 45 minutes, 60 minutes)

  1. The following services are exempt from a 50% deposit as they require full payment before the service booking can proceed:

  • At Home Workshop – Archangel Whispers

  • At Home Workshop – Chakra Whispers

  • Heavenly Whispers Workshop

Payment

  1. At the time of your appointment with Lauren you will be required to complete your payment (remaining 50% of your scheduled session price). Both cash and card payments are accepted at the time of your session.

  2. You agree and accept upon making your booking with Lauren that any time spent in your session after your allocated session time (session times of 30, 45 and 60 minute increments are offered and available) for in person, phone, Skype and Crystal Therapy session/s will be charged at $50AUD per 15 minute block over your allocated session time. Payment for these 15 minute increments are expected at the time of your session and will be invoiced to you for phone and Skype sessions.

  3. Deposit and payment for your appointment with Lauren are non-refundable (including after your session has taken place). Exceptions can be made situationally in accordance with our cancellation policy (below).

  4. You agree that any payment/s made via PayPal is in accordance with the legal and ethical requirements of PayPal.

  5. You agree that any payment made via direct bank transfer is made in good faith and a screenshot of your payment receipt will be provided upon request to Whispers from Heaven’s (heretofore referred to as WFH) administration team as proof of payment for your session.

Location & Session Time

  1. Upon confirmation of your booking you agree to attend your scheduled appointment at the time and location communicated to you at the time of your booking. It is your responsibility as the client to personally correctly record the time and location of your appointment. It is our responsibility as WFH administration to correctly record the time of your session to ensure that Lauren’s books, time and day run efficiently and smoothly.

  2. Should you fail to present or are late for your appointment it will be treated as a missed appointment time (in accordance with our cancellation policy below) and you will be offered one (1) opportunity to reschedule your session with Lauren at another time that is suitable and appropriate to both parties. It is important to note that your 50% deposit is non-refundable, should you fail to reschedule with Lauren for your session you forfeit your deposit.

  3. To maintain Lauren’s privacy the specific address for your in person appointment with her will only be communicated and provided to you upon confirmation of your booking and once your 50% deposit has been received and cleared by us to secure your session. By agreeing to Whispers from Heaven’s booking terms and conditions you agree to not disclose the address provided to you to any other person/s without prior written consent either by Lauren or a member of our WFH Administration team.

  4. It is Lauren’s personal requirement that you must be 18 years or older to schedule a session or attend a workshop that is offered as a service on either our website (www.whispersfromheaven.com.au) or on our Facebook business page(Facebook.com/WhispersfromHeavenOfficical). If requested at the time of your session, you agree to provide Lauren with photo identification as proof of age prior to the commencement of your session.

Rescheduled Sessions

  1. Lauren and our WFH Administration team will endeavour to do our best to accommodate any requested changed to your scheduled appointment within a reasonable timeframe should you provide your reschedule request 24 hours prior to your scheduled appointment time. You have one (1) reschedule opportunity with each booking and your non-refundable 50% deposit will be transferred to your new session time provided in accordance with our booking terms and conditions.

  2. Lauren and our WFH Administration team are aware and understand that circumstances beyond our client’s control may arise within the 24 hours prior to your scheduled appointment time, and we will extend our assistance in exercising your one (1) rescheduling opportunity in a timeframe that will be suitable to your situation in the near future.

  3. All appointments that require rescheduling must be appointed a new date and time within a reasonable timeframe in the future (within 2 weeks). Any requests outside this accepted timeframe are subject to the personal discretion of Lauren.

  4. You agree to accept that Lauren may be required to reschedule appointments in the event that she may become unavailable due to circumstances beyond her control (e.g illness) and you agree to discuss with us the rescheduling of any appointment that has been made or modified by us for any reason.

  5. We agree to treat any appointments rescheduled by Lauren or the WFH Administration team in accordance with our booking terms and conditions.

 

Termination of Session

  1. Upon making your booking with Lauren you agree that Lauren is entitled to terminate or cancel your session at any time (including at any point while your session is in progress) at her own discretion.

  2. You agree to accept Lauren’s discretion in regards to terminations or cancellations, as she will explain herself in a succinct and professional manner should this situation occur.

  3. Should Lauren determine that your session should be cancelled without a chance of reschedule with any client she will provide you with a refund of your 50% deposit so that you may select another reader to assist you on your journey.

  4. Should Lauren terminate your session while it is in progress at her own discretion, you will be eligible for and be provided with a refund of the 50% balance of your session price (payment provided to us by you at the time of your session). Lauren will not ethically retain money for services not provided on the day.

  5. Lauren reserves the right to determine whether you are eligible for a refund of your 50% deposit should your session be terminated while in progress depending upon the circumstances surrounding this.

Partaking Sessions

  1. The following conditions are expected to be agreed to and followed upon making your booking/appointment for the following session/s:

  • 30, 45 or 60 minute Psychic Medium/Love Sessions as a single session or a couples session (in person, phone & Skype)

  • Tarot Card sessions (3 card, Traditional Celtic Cross. In person, phone & Skype)

  • Crystal Therapy Sessions

  • Trance Mediumship Session

  • Email Sessions (5 & 7 questions)

  • Manifesting Your Desires Meditation

  1. You understand and accept that you are seeking a Psychic Medium session with Lauren and that the information communicated to you during your session will be in good faith to provide you with love, guidance and insight on your journey ahead. Any information communicated to you by a loved one/s in Heaven is in good faith and accurate as per the information being provided to Lauren from Spirit at the time of your session.

  2. All Psychic Medium sessions are subject to interpretation by you and the information communicated to you during your session should not be considered psychological, financial, medical, legal, professional, personal or relationship advice. Lauren provides guidance, you exercise free will.

  3. You understand and accept that each Psychic Medium session provided by Lauren should be viewed as the individual, personal experience that it is. No two sessions are the same.

  4. You understand and accept that you have free will and the ability to take a different path than the one provided to you by Lauren during your Psychic Medium session.

  5. You agree to approach your session with respect and to connect with Lauren in good faith; to not deliberately mislead or represent yourself in an untruthful manner during your session.

  6. You understand and appreciate that you, the client, approached Lauren and/or the WFH Administration team to make a booking and will conduct yourself with the appropriate respect during any and all communications prior to your appointment and during.

Filming and Recording

  1. You understand that you are not authorised to and therefore must NOT record (audio or visual) your session with Lauren under any circumstances. You acknowledge and understand that the use of such equipment can interfere with and affect your session.

  2. Prior written consent can be requested of Lauren to record your session prior to your appointment time. Should Lauren approve your request this approval will be provided to you in writing prior to your appointment time. Lauren reserves the right to exercise her own discretion for such requests.

  3. Should it come to the attention of Lauren or the WFH team that your session is being recorded (audio or visual) without consent being given by Lauren prior to your appointment time (written) your session will be immediately terminated and you will be ineligible for a refund of the 50% payment that was completed at the time of your session.

  4. Should it come to the attention of Lauren or the WFH team that you have been distributing/uploading/sharing a recording of your session with Lauren, where you have failed to obtain written consent from Lauren you will be ineligible to make any bookings with Lauren in the future as you conducted yourself in bad faith during your session.

No responsibility for your actions

  1. You acknowledge, as does Lauren and the WFH team that your actions are your own. We and Lauren do not take responsibility for your actions or decisions as a result of a Psychic Medium session. You agree that neither Lauren or the WFH team are liable for any action or decision made by you with your own free will in connection with your Psychic Medium session with Lauren.

Confidentiality and Non-Disparagement

  1. You agree that your Psychic Medium session with Lauren is confidential and you will treat is as such.

  2. The WFH team and Lauren acknowledge and agree that your Psychic Medium session is confidential and we and Lauren will treat it as such.

  3. You agree that you will not communicate any misleading representations or untruthful comments in regards to your session with Lauren after the fact. Any such misrepresentations will be considered defamation.

  4. You agree to not negatively affect the WFH team, brand or Lauren’s reputation through disparaging or untruthful comments. Should it come to our attention this agreement has been breached by you we can and will pursue legal action for defamation.

Obligations

  1. You understand that by making a booking with Lauren that you are accepting and agreeing to all of Whispers from Heaven’s Booking Terms and Conditions.

  2. The WFH team and Lauren understand that by making a booking with any of our clients that we are agreeing and accepting of our obligations in conducting ourselves in accordance with all of Whispers from Heaven’s Booking Terms and Conditions.

Cancellation Policy

Please note that it is a requirement that we receive 24 hours’ notice prior to your session with Lauren for any and all cancellations.

  1. Should you cancel your session with Lauren within 24 hours of your scheduled appointment time, you will NOT be eligible for a refund of the 50% deposit paid by you, the client, to secure your appointment with Lauren.

  2. Should you cancel your appointment within 2 hours (Short term cancellation) of its commencement time (or you miss it) you will be charged in full for your scheduled appointment. We will retain your 50% non-refundable deposit and we will provide you with an invoice for the remaining 50% of your session price that will be outstanding and owed to us.

  3. Should you fail to make payment of the invoice provided to you in the circumstance of a short-term cancellation legal action can and will be taken due to your failure to comply with the Whispers from Heaven Booking Terms and Conditions.

Whispers from Heaven

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